Shipping & Returns Policy

510 Auto Group | Effective May 23, 2026

1. Shipping & Processing

1a. Carriers & Transit Time

All Stealth Plates ship from our warehouse in Hong Kong via DHL Express, UPS, or FedEx Express, with an average transit time of 3–5 business days. Transit times are courier estimates and are not guaranteed.

1b. Processing Time

Please allow up to 5 business days for order processing before tracking information is sent to you by email.

Custom Stealth Plate Curtains require additional processing time for printing and curing. Please allow up to 7 business days before shipment.

1c. Customs Duties & Import Fees

Customs fees may apply depending on your country's import regulations. If your order exceeds the duty-free threshold, your local courier will contact you directly to arrange payment of any applicable fees.

510 Auto Group does not charge customs duties, import taxes, or clearance fees. The shipping fee collected at checkout covers priority shipping only.

Failure to pay customs duties may result in your package being held, returned, seized, or destroyed. Payment of import fees does not guarantee customs clearance. See Section 7 for full terms.

1d. Regional Shipping Surcharge & Free Shipping Exclusions

Due to ongoing geopolitical disruptions and elevated operational risk in certain regions, our carriers (DHL Express, UPS, and FedEx) currently apply mandatory surcharges on all shipments to and from the countries listed below. These surcharges are carrier-imposed and are outside our control.

Orders shipping to any of the countries listed below are excluded from all free shipping promotions, regardless of order value or any active discount. A shipping fee will apply at checkout for all destinations on this list.

Affected countries:

Afghanistan  ·  Bahrain  ·  Iraq  ·  Israel  ·  Jordan  ·  Kuwait  ·  Lebanon  ·  Libya  ·  Mali  ·  Oman  ·  Palestinian Territories  ·  Qatar  ·  Saudi Arabia  ·  Somalia  ·  South Sudan  ·  Sudan  ·  Ukraine  ·  United Arab Emirates  ·  Venezuela  ·  Yemen

This list is subject to change without notice as carrier policies are updated.

2. Standard Warranty

2a. Coverage Period

Every Stealth Plate kit includes a 1-Year Limited Warranty, valid from the date of delivery.

2b. What's Covered

• Frame motor failure not caused by improper installation, misuse, or external damage
• Any component that malfunctions during first installation (excluding installation errors, modifications, or physical damage). This must be reported within 7 days of delivery.
• Learn more…

2c. What's Not Covered

• Control unit, remote, belt, frame, wires, light indicator, and 12V power cord
• Damage resulting from installation errors, modifications, accidents, or normal wear and tear

2d. How to Submit a Claim

To submit a warranty claim, please complete the claim form on our website.

For broader coverage including the control unit, wiring, and additional components, extended protection plans are available on our website.

3. Returns & Refunds

3a. Final Sale

All Stealth Plate sales are final. Do not return any product without prior written approval. Unapproved returns will not be accepted or refunded.

3b. Eligible Conditions

Refunds or exchanges are only accepted under the following conditions:

• Your product arrives damaged due to transit, or
• Your product malfunctions within the 1-year standard warranty period

If your product meets either condition, please submit a claim form on our website.

3c. Refund Scope

Approved refunds cover the product cost only. Shipping fees, customs duties, and import fees are non-refundable.

3d. Non-Refundable Situations

Refunds and exchanges will not be issued for:

• Order cancellations or change of mind
• Fitment issues. Customers are responsible for verifying compatibility before purchase. Product dimensions are listed on each product page.
• Packages held, rejected, returned to origin, seized, damaged, or destroyed by customs (see Section 7)
• Any situation covered under Sections 4–9 of this policy

510 Auto Group is not responsible for damage, loss, or delays caused by customs during shipping or inspection. If customs causes damage or loss, the customer must contact the relevant customs authority directly.

4. Order Cancellations

Orders may only be cancelled within 1 hour of placement. To request a cancellation, contact us immediately at 510autogroup@gmail.com with your order number in the subject line.

Cancellation requests submitted after 1 hour, or for orders that have already been processed or dispatched, will not be accepted. Once an order has entered processing or shipment, it is no longer eligible for cancellation under any circumstances.

5. Import Regulations

Import regulations vary by country and are subject to change without notice. It is the customer's sole responsibility to verify that the ordered products are permitted in their country prior to placing an order.

510 Auto Group does not issue refunds of any kind for orders that are held, rejected, returned, seized, restricted, or destroyed by customs as a result of local import regulations.

6. Address Errors & Delivery Timing

6a. Address Accuracy

Orders are processed promptly after placement. Once an order has been dispatched, the delivery address cannot be modified. 510 Auto Group is not responsible for delays, additional fees, failed deliveries, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If an address error results in a package being rejected, returned, or destroyed, no refund or replacement will be issued.

6b. Delivery Timing

510 Auto Group cannot guarantee delivery by a specific date. Transit times of 3–5 business days are courier estimates and are not guaranteed. If you are relocating or have a time-sensitive situation, please ensure your shipping address will remain valid for the full delivery window before placing your order.

Once dispatched, we are unable to redirect or modify delivery details. Any address updates or delivery arrangements after shipment must be handled directly with the courier (DHL, UPS, or FedEx) using your tracking number.

7. Customs Clearance, Seizure, Rejection & Return

7a. Customer Responsibility

Customers are responsible for understanding their country's import restrictions prior to ordering. Customs authorities make independent decisions on each shipment. A product clearing customs on previous orders does not guarantee future clearance.

7b. Non-Refundable Customs Outcomes

510 Auto Group cannot issue refunds or replacements of any kind, including on wholesale orders, for packages that are held, rejected, returned to origin, seized, damaged, or destroyed by customs authorities. This applies regardless of whether applicable import fees were paid. Payment of duties and taxes does not guarantee customs clearance.

510 Auto Group does not accept packages returned by customs or by the courier, and no refund will be issued in such cases.

7c. Courier Communication After Dispatch

Once a package leaves our warehouse and is in the courier's possession, 510 Auto Group has no account access, communication channel, or ability to intervene with the courier or customs authorities in the destination country.

The customer, as the named recipient, is solely responsible for contacting the courier (DHL, UPS, or FedEx) regarding any customs hold, clearance rejection, return, or delivery issue.

7d. Rejection Reason Requirement

For any claim involving a customs hold, rejection, or return, the customer must obtain and provide the specific reason stated by the courier or customs authority, in writing or as a screenshot from the courier. Claims submitted without this information will not be reviewed.

Any review is at the sole discretion of 510 Auto Group. Refunds will not be issued where the rejection or return results from product restrictions, prohibited-item classification, unpaid fees, incomplete or incorrect recipient documentation, or any other cause outside the direct control of 510 Auto Group.

8. Lost Packages

International shipments are occasionally subject to extended customs clearance periods. An order will not be considered lost until 60 days have elapsed from the shipment date with no confirmed arrival in the destination country.

Customers are encouraged to monitor their shipment using the tracking number provided and to follow up directly with their local DHL, UPS, or FedEx office. Once a package is in the courier's possession, all responsibility for delivery lies with the courier. In the event of a lost package, customers must contact the courier directly with their tracking number and shipment details.

9. Stolen or Missing Packages

All shipments from 510 Auto Group via DHL or FedEx require a signature at delivery. If no one is available to sign, the courier will reschedule delivery.

In the unlikely event a courier delivers without obtaining a signature, full responsibility for any resulting loss lies with the courier. Customers must contact their local courier office directly to file a claim. 510 Auto Group is not liable for packages reported stolen or missing once they have been handed to the courier.

10. Fraud & Payment Disputes

10a. Fraud Detection

510 Auto Group employs active fraud detection on all orders. Fraudulent chargebacks or claims will be pursued to the fullest extent permitted by law. If you believe your account has been incorrectly flagged, please contact us immediately and we will resolve the matter promptly.

10b. Payment Disputes

Customers agree to contact us at 510autogroup@gmail.com to resolve any order issue before filing a dispute with their bank or card issuer. In the event of a dispute, 510 Auto Group will submit order records, tracking history, delivery or customs status, all customer correspondence, and this policy as evidence.

11. Legal Compliance & Intended Use

Customers are solely responsible for ensuring compliance with all applicable local laws and regulations governing the purchase, import, and use of our products.

510 Auto Group cannot be held responsible for any delays, fines, fees, or penalties incurred as a result of a violation of local law.

All Stealth Plates sold at 510autogroup.com are intended strictly for off-road use, including automotive events, track days, photoshoots, and video productions. They are not intended for use on public roads.

12. Authorized Reseller Program

Interested in becoming an Authorized Stealth Plates Reseller? We offer wholesale pricing with a minimum order of 5 units, with no exclusivity requirements and no restrictions on your retail pricing.

Full payment is required at the time of ordering. We provide supporting materials including product photos and videos to help you drive sales.

All policies above apply to reseller orders. Visit the Authorized Reseller page for full details or contact us at 510autogroup@gmail.com.

13. General Disclaimer

510 Auto Group cannot be held liable for customs duties, taxes, import fees, delivery delays, customs rejections, returns, or product seizures resulting from the regulations of any country. By placing an order on 510autogroup.com, you confirm that you have read, understood, and agreed to all policies stated on this page.

510 Auto Group reserves the right to amend these policies at any time and to refuse service to any customer at its sole discretion.