Our Policies

Please read carefully

Shipping

*Please allow at least 1 Week for processing and shipping!

**keychains: allows at least 3 weeks for shipping via China Post, contact us before placing your order for express options including tracking numbers for an additional fee.

 International shipping:

DHL Express or Fedex Express for all Stealth Plates

China Post or e-packet for small items (i.e keychains)

Shipping costs for international packages are based on the weight and size of your order. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country. If your order exceeds this limit, you will need to arrange for a broker to clear your package through customs

Returns & Refund

We stand by our commitment to your satisfaction with our products and services. If you do experience an issue, please accept our apology in advance for any inconvenience - you can rest assured that we will work hard to make things right. Our Return & Refund Policy is below:

If for any reason you are unhappy with a product you purchased, you can return it to us for a refund. Please contact us at 510autogroup@gmail.com before shipping back your order. Refunds issued will be for the cost of the merchandise only; shipping costs and PayPal fees will not be reimbursed.

  • Items returned within 5 days of their original delivery date will be eligible for a refund, based on below
  • We do not accept returns of opened, unsealed or used products. The item(s) MUST be in its original condition. (not opened, used, scratched, unscrewed etc..)
  • Shipping costs will not be reimbursed.
  • If you paid through PayPal, you will be responsible to pay for the fee, when refunded. (we will deduct the amount from the refund)
  • We require that you use a traceable courier  (tracking number).
  • If Customs removes or damages a returning product(s) during the course of an inspection or delivery delay of any kind, you’ll need to contact them directly to start a damage or loss claim, as we are unable to speak with them on your behalf nor are we able to reimburse you in any way for damage or loss that they may cause
  • Stealth Plates fit most makes. Please check frame fitment with your car before placing an order. Refunds and returns are not eligible if there are fitment issues with your vehicle/motorcycle. 
  • Please allow 1-2 business days to inspect the returned item before processing refund.

Restricted Items

As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.

Unfortunately, we do not issue a refund of any kind for orders seized or destroyed by customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

 Fraud

Don't even think about it. Our fraud team will catch you, and we will prosecute you to the fullest extent of the law. If you feel that your account has been inaccurately marked as fraudulent, please contact us immediately and we’ll work quickly to sort it out. 

Errors in Address

If you make an address error on your order, please note that we cannot change the delivery address after an order has been processed by the shipping company. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order or if your local post office tries to contact you for address verification and such. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise only if undamaged. 

Violation of laws

Please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law. Stealth Plates sold at 510autogroup.com are intended for off-road use only such as auto events, track events, photoshoots, and videoshoots. Do not use the Stealth Plate while driving on public roads.

Customer Refusal

If you refuse an order for any reason, we can only offer you a refund if the order is returned to our warehouse in undamaged and resalable condition. If the order has been shipped already, please send back the item(s) as received unopened. In that event, refunds can be issued for the cost of merchandise only; shipping costs and PayPal fees will not be reimbursed. If the cost of the return shipment due to your refusal is billed to us, you may also be responsible for that cost, too.

Customs Seizure

Unfortunately, we cannot issue a refund of any kind for orders (including wholesale orders) seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.

Package loss

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 60 days to clear customs. An international order will not be considered ‘lost’ until 60 days from the date of shipment with no proof that it has arrived your country or the country's customs. We are unable to process claims until the 60 day period has passed. We encourage you to follow up with your local post office, as we do not contact overseas post office, using the tracking number that was provided by us via USPS. In the event your order has been lost, you must report it as lost to us within 90 days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Please contact us by email: 510autogroup@gmail.com

Distributor rights

Want to become a distributor? Easy, and no strings attached! 510autogroup.com provides wholesale discounts with a minimum purchase of 10 plates. You will not be an exclusive distributor. You are allowed to sell the plates at whatever price you want. When placing an order, we require the full payment. Once the payment is received we will ship your order. For all other questions, please email us at 510autogroup@gmail.com. Please note: all policies above apply to wholesale orders as well. Visit the "Become a distributor" page for more details

Disclaimer

510autogroup.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from 510autogroup.com, you agree to our policies above. 510autogroup.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

 

Please email us for any other inquiries

510autogroup@gmail.com 

 

 

 


 

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